@article{cremis1498,
	title = {Colères d’usagers, colères d’intervenants : éclats au travail},
	author = {Éric Gagnon},
	journal = {Revue du CREMIS}
	volume = {5},
	number = {2},
	pages = {47-51},
	year = {2012},
	institution = {CREMIS},
	howpublished = {https://cremis.ca/publications/articles-et-medias/coleres-dusagers-coleres-dintervenants-eclats-au-travail/}
}